Citizens Advice Bureau

We provide free, confidential, independent information and advice to anyone. We help people know what their rights are and how to access services they need. We use insights from our clients’ experiences to show when policies and laws and/or their implementation are having a negative impact on people. We work for positive social change. We are an independent community organisation whose service is delivered by over 2,000 committed and trained volunteers.

You can get our help by:

• visiting your local CAB (no appointment needed);
• phoning your local CAB or calling free on 0800 FOR CAB (0800 367 222);
• emailing us;
• chatting with us online;
• browsing our information about your rights;
• searching our database for information and local community organisations.

You can read about what you can expect from us (and what we expect from you) on our client information poster (we also have a Te Reo version). If you’re not happy with our service you can make a complaint.

As well as providing our core service of information, advice and support many CABs provide a range of other services to meet community demand. Check your local CAB’s information to find out what’s on offer in your area.